As a privately held company, our focus is on our clients’ needs, not shareholder demands. Our philosophy is one of partnership. Together we will create, design and implement a program that is results driven, while incorporating integrity and urgency to exceed our clients’ risk management objectives.
A premier third-party administrator formed in 1975 to serve organizations that have elected to self-insure. We offer full services in the areas of Claims Administration, Program Administration, Loss Control, Underwriting, Analytics and Client Services. Consistent delivery of services at exceptionally high standards, coupled with our state-of-the-art software and mobile optimization, set us apart from other service providers. Our innovative and professional staff have the technical expertise necessary to implement customized programs for employers of all sizes.
An affiliated organization with Commercial Risk Management, Inc. was established in 1975. We provide self-insureds and insurance agents with access to AM Best’s A rated carriers, who specialize in Excess Workers’ Compensation and Employers Liability insurance coverage. We are licensed by the Florida Department of Financial Services, working with agents in the State of Florida to facilitate the placement of this required coverage.
Effective claims management is provided using our Best Practices Guide in the areas of utilization and cost containment, litigation management and timely processing of the claim. We will assist each client in establishing preferred providers and we will assist the client in customizing the return to work program. The adjuster works with the client as a team member and promptly communicates with the injured employee and medical provider to assure prompt and appropriate medical care is provided and the employee is returned to work at the earliest possible time. A supervisor reviews every new claim the same day as it is received and assigns it to an adjuster for initial review and three-point contact, then continues to monitor the claim until closure. An action plan is developed and documented in the claim file and is the basis for the prompt resolution of the claim.
Presumption and PTSD claims require a specialized knowledge base and specific protocols that are unique to municipalities. Commercial Risk Management, Inc. has a special training program for our adjusters so that these serious and costly claims are managed with the utmost sense of urgency and expertise. We work hand-in-hand with our municipal clients to establish protocols for investigation and management of heart and lung, exposure and PTSD claims that are suitable for the individual organization’s environment. Additionally, analytical reports and graphs are provided so that the entity can track, trend and maintain close monitoring of these distinctive claims.
We produce a multitude of electronic standard reports. The reports are developed in different formats including Excel and PDF. The collection of numerous data fields, allows us to provide detailed reports. We will design customized reports for the needs of the client. We also have the capability to provide interactive reports.
Our Information Technology Department uses an in-house development team to support a completely custom claims administration software program, as well as a web application for our clients. Using our custom-built web application, our clients are able to securely access their live claims data remotely. Both applications access the same data; therefore, when the adjuster enters a note, adjusts a reserve or scans a document, it is immediately available to our client in the web application. Both systems provide integrated scanned medical documents for review by the adjuster and the client. In addition to providing Electronic Data Interchange with clients, we also provide this service with vendors and the State of Florida.
We will provide a loss control professional to work with your safety staff to establish or strengthen your loss prevention efforts. Loss control plays an integral role in lowering the frequency and severity of claims. Our focus is not only on identifying potential workplace issues, but also in developing overall safety programs for employees.
Our telephonic case management team works in conjunction with the employer and claims adjuster to manage workers’ compensation claims. An accomplished registered nurse, with over 30 years of experience, heads our team. Our case management team also includes a certified disability manager. The case management team takes an active approach and uses their experience to focus on recovery and return to work, while reducing the overall claim cost. They listen to the needs of the injured worker, schedule appointments with qualified medical providers, coordinate care proactively and communicate effectively with all parties involved, producing better claim outcomes.
"Our organization has been associated with Commercial Risk Management since 2004, and we have established a great partnership with them. And it’s more than just handling workers’ compensation claims. They are really concerned about our success as an organization, stepping up even when our needs are other than claims handling, such as offering input into loss costs trends, safety and loss costs savings strategies, litigation management, audit support, continuing education, etc. Their customer service is second to none, usually resolving our issues on the same day, or proactively following up to keeping us informed on outstanding items. You couldn’t ask for a better bunch of industry professionals than those at Commercial Risk Management.”
- Mark C.Resler, CPCU, AIC
"...Commercial Risk not only provides the services promised, but the staff go above and beyond to provide the best service in the industry. The adjusters are conscientious, experienced, and caring. I highly recommend them as I believe them to be the best third party administrator for workers’ compensation programs….”
- Marisa Martinez
Manager, Employee Health & Workers’ Compensation
"CRM has been instrumental in partnering with our organization to acquire excellent results. My experience as a NP/Case manager and now as the Director of Occupational Health have been outstanding. CRM tailors services to the needs of your organization. I would highly recommend CRM as a third-party administrator."
- Karyn Wagner
Director of Occupational Health
"...Commercial Risk Management has continually proven to be a valuable member of our risk management team. They are genuinely concerned with the struggles we face, and go above and beyond to resolve issues in a timely manner with the utmost professionalism. I would highly recommend them as a third-party administrator for workers' compensation..."
- Mitch St. Jean, CWCL
Workers' Compensation & General Claims Manager
"We have been with Commercial Risk Management for over 20 years. During this time, CRM has helped us manage our claims, keep up with the ever-changing regulations, and have partnered with us to reduce our costs. CRM's professionalism and communication has furthered our mission as a company. I would recommend CRM to any company as a third-party administrator..."
- Charlie Bowden
Vice President, Corporate Administration
"...Without hesitation, I would recommend Commercial Risk Management, Inc. to any company that wishes to control and reduce its workers' compensation exposure...Communication is very important to us. Commercial Risk Management is extremely responsive in all forms of communication..."
- Robert A. Crozier
"I’ve had the pleasure of working with CRM since 2009, as they administered claims for the Diocese of St. Petersburg, and for the City of Clearwater. Their experienced and knowledgeable management team, and claims staff have always been able to control and manage our workers compensation claims experience so as to benefit our employees and our financial goals for this program. Their creative claims handling and solutions to these cases makes CRM stand heads and shoulders above others in their field. They are also caring, personable and professional in the manner they approach your business operations and goals. It’s a partnership that works for us in many ways."
- Rick Osorio
We are always looking to fill any available positions that happen to come up. Send us your information and we will take a look.